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FAQ

 

 

FREQUENTLY ASKED QUESTIONS

 

 

WHAT IS THE DESTINATION FEE?

Guests of Hotel Caza can enjoy all the comforts of home and more for a $29 plus tax ($33.77, effective Jan 1, 2020) daily Destination Fee. Services included with Destination Fee:

  • High-speed WiFi – up to 5 device connections
  • Complimentary water filling stations and 2 complimentary refillable and collapsible water bottles
  • Complimentary morning local Equator coffee or tea (5am - 10am)
  • Complimentary boarding pass printing
  • Complimentary local calls and toll-free calls
  • Complimentary access to our indoor and outdoor Games and Activities

HOW MANY ROOMS ARE IN THE HOTEL?

Hotel Caza has 342 guestrooms.

WHAT ARE THE CHECK-IN AND CHECK OUT-TIMES?

Check in is 4:00 pm on the day of arrival and check out is at 12:00 noon on the day of departure.

WHAT TYPE OF BEDS ARE IN THE ROOMS?

All rooms are approximately 322 Sq Ft and have either a King Size Bed or two Queen Beds. Suites are approximately 550 Sq Ft and have a King Size Bed.

DOES THE HOTEL HAVE CONNECTING ROOMS?

Yes, please contact the Front Desk at 650 502 4200 to add the request to your reservation. We have rooms with 1 King bed connecting to a room with 2 queen beds.  We have some rooms that connect to two rooms (so 3 rooms connected). Call front desk as well.  

DOES THE HOTEL HAVE SMOKING ROOMS?

No, smoking is not permitted in any of our rooms or public spaces.

DO ANY ROOMS HAVE HOT TUBS OR JACUZZIS IN THEM?

No.

ARE THE ROOMS AIR CONDITIONED?

Yes, all the rooms are air conditioned and have individually controlled thermostats.

DO THE ROOMS HAVE TEA/COFFEE MAKERS?

No, however, coffee is available in the lobby each morning as part of the destination fee. Keurig Coffee Makers available upon request.

DO THE ROOMS HAVE IRONS AND IRONING BOARDS IN THEM? 

Irons and ironing boards upon request but every room will have a steamer for guest use.  

DO THE ROOMS HAVE REFRIGERATORS AND MICROWAVES IN THEM? 

No. Mini - Refrigerators are available upon request ($20 per day). Microwaves are not available. 

DOES THE HOTEL HAVE ROLLAWAY BEDS?

Yes, these are available upon request. There is a charge of $25 per day. We are not able to put rollaway beds in rooms with Two Queen beds.

DOES THE HOTEL HAVE CRIBS?

Yes, we have Foundation Sleep Fresh Portable Crib available upon request and are complimentary.

DOES THE HOTEL HAVE PARKING?

Yes, the hotel has a parking structure on-site and offers self-parking. For guests, overnight self-parking is $60 + tax($69.87) after January 1st; hourly self-park runs $10 for the first 30 minutes and $5 for each additional ½ hour with a max rate of $60 per day + tax. This includes in and out privileges. 

WHAT IS THE CHARGE FOR VALET PARKING?

Valet Parking is not available. 

DOES THE HOTEL HAVE PARKING FOR VANS, RV’S, OR EV’S?

Currently, we do not offer parking for RVs. Vans are permitted and must be sure to use only a single space to accommodate all guests - oversize vehicles that take more than one space will be charged accordingly. 

DOES THE HOTEL HAVE ADA COMPLIANT ROOMS?

Yes, rooms are suitable for guests who use wheelchairs and the rooms can be equipped for those with visual and hearing impairments.
Hotel Caza is ADA compliant under the Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991. For information about accessible features, please view our Accessibility Statement.

DOES THE HOTEL HAVE A GYM?

Yes, our fitness center is open 24 hours a day. It is equipped with premium Precor® machines and bikes, an assortment of free weights, and strength machines. Plus, yoga mats, and Bosu balance trainer. 

DOES THE HOTEL HAVE A POOL?

Yes, we will have an Outdoor Heated Pool. 
Currently, the pool is under renovation and will not be available until 2021.

DOES THE HOTEL OFFER DRY CLEANING?

Yes, laundry is sent out daily (Monday through Friday) and returned the same day.  

DO ROOMS HAVE A BAY VIEW?

We have Partial Bay View Rooms that offer partial/limited bay views of Coit Tower/Transamerica Building facing the Bay Bridge or partial/limited bay views of Alcatraz/Fisherman’s Wharf.

DO ANY ROOMS HAVE BALCONIES?

No. 

DO ANY ROOMS SLIDING DOORS?

Yes, some rooms on the 1st floor have sliding doors that open to a courtyard.  Please contact the Front Desk at 650 502 4200 for additional details or to add the request to your reservation. 

DO YOU ALLOW PETS?

Yes, we welcome dogs (one per room) with a maximum weight of 50 lbs.  

A $100/stay pet fee will be charged.

IS THERE A PLACE TO STORE LUGGAGE?

Yes, luggage can be checked at reception while you are waiting for your room or after check out. 

ARE THERE SAFES IN THE ROOMS?

Yes, each room has a brand new safe large enough for a standard size laptop and small valuables.

IS THERE A RESTAURANT IN THE HOTEL?

Lobby Coffee Service (included in Destination Fee): 5:00 AM to 10:00 AM
CZ2Go: Available 6:30 AM to 11:00 PM and 4:00 PM to 10:00 PM
CazBar: Available 5:00 PM to 10:00 PM

DO YOU HAVE A BUSINESS CENTER?

We have Business Services Available which include Complimentary Air Printing.

DO YOU HAVE A CONCIERGE?

We have a Digital Interactive Concierge offering:

  • Boarding Pass Printing
  • Local Attractions
  • Local Restaurants
  • Local Maps
  • Transportation Options

We have an ATM on-site and a Vendgo touchscreen vending machine selling Electronics and Over-the-Counter Medicine.

WHY DO I NEED A CREDIT CARD NUMBER TO RESERVE A ROOM?

We require that room reservations are guaranteed by a valid credit card and your credit card is used as a guarantee that a room will be held in advance of your arrival. You will only be charged if pre-payment is required for a specific rate, or in the event that you do not cancel your reservation within the stated cancellation time period and do not check in. Your credit card information is safe; we never share your information with third parties.

WHAT IS THE CANCELLATION POLICY FOR RESERVATIONS?

Cancellation policies vary based on the rate you book. Please refer to your confirmation or contact the hotel at 650 502 4200.

WHY DO I NEED A CREDIT CARD TO CHECK-IN?

A credit card or debit card is required upon check-in to guarantee payment. If you use a debit/credit card to check in, a hold may be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer. Your credit card is safe; we never share information with third parties.

HOW CAN I PAY FOR A ROOM WITH A THIRD-PARTY CREDIT CARD?

Third-party payments must be received seven days prior to arrival to allow time for processing. Third-party payments are not accepted for same day reservations. Please contact reservations@hotelcaza.com for a credit card authorization - we will have a credit card authorization website for secure authorizations.