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FAQ

 

Frequently asked questions

 

WHAT IS THE DESTINATION FEE?

Guests of Hotel Caza can enjoy all the comforts of home and more. Your daily Destination Fee of $32 plus tax ($37.34) includes the following:

  • High-Speed Wi-Fi throughout the hotel’s guest rooms and public spaces for unlimited devices
  • Tour the city or enjoy an excursion on our Caza Cruiser bikes – complimentary for up to four hours
  • Morning Lavazza Coffee and Mighty Leaf Tea (available from 7 am-10 am daily)
  • Early check-in at 12pm (based on availability)
  • Parking until 6 pm on the day of check-out (with paid parking)
  • Access to our year-round outdoor heated pool and sun deck
  • Access to the Game Zone – indoor and outdoor games
  • Access to our 24-hour fitness center
  • Yoga mats
  • Two collapsible water pouches and access to Flowater Stations
  • Printing services
  • Local and toll-free calls
  • San Francisco postcards – postage is on us!
  • Evening milk and cookies hour
  • Discounts at local eateries and attractions

Do you have a Sustainability Fee?

Yes, we charge a $5 plus tax ($5.83 inclusive) Sustainability Fee.

     Do you charge Package Handling Fee?

          Yes, we charge a $6 package handling fee, per package.

HOW MANY ROOMS ARE IN THE HOTEL?

Hotel Caza has 342 guestrooms.

WHAT ARE THE CHECK-IN AND CHECK OUT-TIMES?

Check-in is 4:00 pm on the day of arrival and check-out is at 12:00 noon on the day of departure.

Is Late Check-out available?

Late check-out is based on availability. Please reach out to our Lobby Ambassadors to inquire if a check-out is available. Unrequested late departures will be subject to a fee of up to one full night's stay.

Is early check-in available?

Early check-in is based on availability. If a room is not available for early check-in, we can gladly hold your luggage until check-in is available.

Do you offer shuttle service from the airport?

We do not have a shuttle. Our Lobby Ambassadors will be able to arrange Private Transportation instead, please contact frontdesk@hotelcaza.com

WHAT TYPE OF BEDS ARE IN THE ROOMS?

All rooms are approximately 322 Sq Ft and have either a King Size Bed or two Queen Beds. Suites are approximately 550 Sq Ft and have a King Size Bed.

DOES THE HOTEL HAVE CONNECTING ROOMS?

Yes, please contact the Front Desk at 650 502 4200 to add the request to your reservation. We have rooms with 1 King bed connecting to a room with 2 queen beds.  We have some rooms that connect to two rooms (so 3 rooms connected). Call the front desk as well.  

DOES THE HOTEL HAVE SMOKING ROOMS?

No, smoking is not permitted in any of our rooms or public spaces.

DO ANY ROOMS HAVE HOT TUBS OR JACUZZIS IN THEM?

No.

ARE THE ROOMS AIR-CONDITIONED?

Yes, all the rooms are air-conditioned and have individually controlled thermostats.

DO THE ROOMS HAVE TEA/COFFEE MAKERS?

No, however, coffee is available in the lobby each morning as part of the destination fee. Keurig Coffee Makers are available upon request.

DO THE ROOMS HAVE IRONS AND IRONING BOARDS IN THEM? 

Irons and ironing boards are available upon request but every room will have a steamer for guest use.  

DO THE ROOMS HAVE REFRIGERATORS AND MICROWAVES IN THEM? 

No. Mini - Refrigerators are available upon request ($20 per day). A microwave is available in the Lobby Lounge (Grab&Go location) 

Does the hotel have a restaurant? 

We offer the following food options:

Lobby Coffee Service (included in Destination Fee): 6:00 AM to 10:00 AM
CZ2GO: Available Monday-Friday 6:00 AM to 10:00 AM and Saturday-Sunday 6:00 AM to 11:00 AM
CAZBAR & CZ2 GO: Available Sunday-Thursday 5:00 PM to 9:00 PM and Friday-Saturday 5:00 PM to 11:00 PM

DOES THE HOTEL HAVE ROLLAWAY BEDS?

Yes, these are available upon request. There is a charge of $25 per day. We are not able to put rollaway beds in rooms with Two Queen beds.

DOES THE HOTEL HAVE CRIBS?

Yes, we have Foundation Sleep Fresh Portable Cribs available upon request and are complimentary.

DOES THE HOTEL HAVE PARKING?

Yes, the hotel has a parking structure on-site and offers self-parking. For guests, overnight self-parking is $63 + tax = $73.52/night after January 1, 2024; hourly self-park runs $10 for the first 30 minutes and $5 for each additional ½ hour with a max rate of $73.52 per day. This includes in and out privileges. 

WHAT IS THE CHARGE FOR VALET PARKING?

Valet Parking is not available. 

DOES THE HOTEL HAVE PARKING FOR VANS, RV’S, OR EV’S?

Currently, we do not offer parking for RVs. Vans are permitted and must be sure to use only a single space to accommodate all guests - oversize vehicles that take more than one space will be charged accordingly. 

DOES THE HOTEL HAVE ADA-COMPLIANT ROOMS?

Yes, rooms are suitable for guests who use wheelchairs and the rooms can be equipped for those with visual and hearing impairments.
Hotel Caza is ADA compliant under the Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991. For information about accessible features, please view our Accessibility Statement.

DOES THE HOTEL HAVE A GYM?

Yes, our fitness center is open 24 hours a day. It is equipped with premium Precor® machines and bikes, an assortment of free weights, and strength machines. Plus, yoga mats, and a Bosu balance trainer. 

DOES THE HOTEL HAVE A POOL?


Outdoor Heated Pool open year round.
Hours: 9 am – 8 pm Daily
Pool Towels are provided

DOES THE HOTEL OFFER DRY CLEANING?

Yes, laundry is sent out daily (Monday through Friday) and returned the same day.  

DO ROOMS HAVE A BAY VIEW?

We have Partial Bay View Rooms that offer partial/limited bay views of Coit Tower/Transamerica Building facing the Bay Bridge or partial/limited bay views of Alcatraz/Fisherman’s Wharf.

DO ANY ROOMS HAVE BALCONIES?

No. 

DO ANY ROOMS OFFER SLIDING DOORS?

Yes, some rooms on the 1st floor have sliding doors that open to a courtyard.  Please contact the Front Desk at 650 502 4200 for additional details or to add the request to your reservation. 

DO YOU ALLOW PETS?

Yes, we welcome dogs (one per room) with a maximum weight of 50 lbs.  

A $100/stay pet fee will be charged.

IS THERE A PLACE TO STORE LUGGAGE?

Yes, luggage can be checked at reception while you are waiting for your room or after check out. 

ARE THERE SAFES IN THE ROOMS?

Yes, each room has a brand-new safe large enough for a standard-size laptop and small valuables.

IS THERE A RESTAURANT IN THE HOTEL?

Lobby Coffee Service (included in Destination Fee): 6:00 AM to 10:00 AM
CZ2GO: Available Monday-Friday 6:00 AM to 10:00 AM and Saturday-Sunday 6:00 AM to 11:00 AM
CAZBAR & CZ2 GO: Available Sunday-Thursday 5:00 PM to 9:00 PM and Friday-Saturday 5:00 PM to 11:00 PM

DO YOU HAVE A BUSINESS CENTER?

We have Business Services Available which include Complimentary Air Printing.

DO YOU HAVE A CONCIERGE?

We have a Digital Interactive Concierge offering the following:

  • Boarding Pass Printing
  • Local Attractions
  • Local Restaurants
  • Local Maps
  • Transportation Options

We have an ATM on-site (temporarily unavailable) and a Vendgo touchscreen vending machine selling Electronics and Over-the-Counter Medicine.

WHY DO I NEED A CREDIT CARD NUMBER TO RESERVE A ROOM?

We require that room reservations are guaranteed by a valid credit card and your credit card is used as a guarantee that a room will be held in advance of your arrival. You will only be charged if pre-payment is required for a specific rate, or in the event that you do not cancel your reservation within the stated cancellation time period and do not check-in. Your credit card information is safe; we never share your information with third parties.

WHAT IS THE CANCELLATION POLICY FOR RESERVATIONS?

Cancellation policies vary based on the rate you book. Please refer to your confirmation or contact the hotel at 650 502 4200.
Cancellable reservations can be canceled online using your name + reservation confirmation.
Non-Refundable reservations cannot be canceled.
For reservations booked on third-party sites (Expedia, Booking.com), please contact the third-party company directly.

Will my credit card be charged if I don't check in on the date of arrival?

Yes, our no-show fee is 1 Night Room & Tax. For non-refundable reservations, the full amount is charged. Reservation will be released; additional nights will need to be rebooked.

WHY DO I NEED A CREDIT CARD TO CHECK-IN?

A credit card or debit card is required upon check-in to guarantee payment. If you use a debit/credit card to check in, a hold may be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer. Your credit card is safe; we never share information with third parties.

HOW CAN I PAY FOR A ROOM WITH A THIRD-PARTY CREDIT CARD?

Third-party payments must be received seven days prior to arrival to allow time for processing. Third-party payments are not accepted for same-day reservations. Please contact accounting@HotelCaza.com for a credit card authorization - we will have a credit card authorization website for secure authorizations.

CHANGES/MODIFICATIONS TO EXISTING RESERVATIONS?

Any change to your arrival or departure date or room type is subject to hotel availability and may result in a possible rate change or additional fee. Changes also may not be possible at a later date.

How do I pay for someone else's reservation?

Please email accounting@hotelcaza.com with the Confirmation Number or Guest's full name and request for Credit Card Authorization form via Sertifi.
Must be received at least 72 hrs. prior to arrival to accommodate for the approval process.

How can I make a group reservation? Do you offer discounts to groups?

For groups needing 10 or more rooms, please contact our Sales Department at sales@hotelcaza.com

Can I book special convention rates online?

No, please refer to the housing office for convention rate reservations.

How do I find something I have lost at your hotel?

Please email housekeepingmanagers@HotelCaza.com for Lost and Found.