Frequently Asked Questions

Hotel Caza check-in begins at 4:00 PM on the day of arrival, and check-out is at 12:00 PM (noon) on the day of departure. Guests arriving early or departing later may inquire about availability for early check-in or late check-out.

Yes, late check-out may be available at Hotel Caza based on occupancy and room availability. Guests should contact the Front Desk or Lobby Ambassadors during their stay to request a later departure time. Unapproved late departures may incur a fee of up to one additional night's stay.

Early check-in at Hotel Caza is available based on room availability. If your room is not ready upon arrival, the hotel can securely store your luggage so you can begin exploring Fisherman's Wharf and nearby San Francisco attractions.

Hotel Caza's cancellation policy depends on the rate and booking type selected. Flexible reservations may be canceled according to the terms in the booking confirmation, while non-refundable reservations cannot be canceled or refunded. Guests who booked through third-party travel websites such as Expedia or Booking.com must contact the booking provider directly for changes or cancellations. Please refer to your confirmation or contact the hotel at 650.502.4200.

Yes. If you do not arrive for your reservation at Hotel Caza and have not canceled according to your reservation terms, a no-show fee will apply. Reservations are charged one night's room rate plus applicable taxes. For non-refundable reservations, the full reservation amount will be charged. After a no-show, the reservation will be released and any additional nights will need to be rebooked based on availability.

A valid credit card or debit card is required at check-in to authorize payment for your stay and any incidental charges. Hotel Caza may place a temporary authorization hold for the estimated cost of your stay plus incidentals. Depending on your financial institution, these funds may remain on hold for up to 72 hours after check-out or longer. All payment information is handled securely and is never shared with unauthorized third parties.

A valid credit card or debit card is required at check-in to authorize payment for your stay and any incidental charges. Hotel Caza may place a temporary authorization hold for the estimated cost of your stay plus incidentals. Depending on your financial institution, these funds may remain on hold for up to 72 hours after check-out or longer. All payment information is handled securely and is never shared with unauthorized third parties.

Yes, Hotel Caza accepts approved third-party credit card payments for hotel stays. To allow sufficient time for verification and processing, authorization documents must be submitted at least seven days before arrival. Third-party payment arrangements are not available for same-day reservations. For assistance, email [email protected] to request a secure credit card authorization form.

If you would like to pay for another guest's stay at Hotel Caza, please email [email protected] with the reservation confirmation number or the guest's full name. The hotel will provide a secure credit card authorization form through Sertifi. Completed authorization forms must be submitted at least 72 hours before arrival to allow time for approval and processing.

Yes, reservation changes may be possible at Hotel Caza, subject to room availability and rate rules. Modifications to arrival dates, departure dates, room types, or length of stay may result in a rate adjustment or additional fees. Guests are encouraged to make changes as early as possible, as availability may become limited closer to the arrival date.

Hotel Caza's Destination Fee is a daily fee of $41.19 (inclusive of tax) that provides guests with access to a variety of amenities, services, and exclusive perks designed to enhance their stay in San Francisco's Fisherman's Wharf.
The Destination Fee includes:

• Complimentary welcome drink upon arrival
• High-speed Wi-Fi throughout guest rooms and public spaces for unlimited devices
• Complimentary use of Caza Cruiser bikes for up to two hours
• In-room Starbucks Coffee & Tazo Tea
• Morning coffee and tea service daily from 6:00 AM to 4:00 PM
• Early check-in at 12:00 PM, subject to availability
• Parking until 6:00 PM on the day of check-out with paid parking
• Access to the year-round heated outdoor pool and sun deck
• Access to the Game Zone featuring indoor and outdoor games
• 24-hour fitness center access
• In-room yoga mats
• Two collapsible water pouches and access to filtered water stations
• Printing services
• Local and toll-free phone calls
• Complimentary San Francisco postcards with postage included
• Evening milk and cookies hour
• Exclusive discounts at select local restaurants and attractions

The Destination Fee helps guests enjoy added value and convenient amenities while exploring San Francisco's top attractions, including Pier 39, Alcatraz, Ghirardelli Square, and the Fisherman's Wharf waterfront.

Yes. Hotel Caza charges a sustainability fee of $6.00 plus tax ($7.06 inclusive). This fee supports the hotel's ongoing environmental initiatives and sustainability efforts designed to help reduce its environmental impact while enhancing the guest experience at our Fisherman's Wharf hotel in San Francisco.

Yes. Hotel Caza charges a $10.00 package handling fee per package received on behalf of guests. This fee helps cover the secure acceptance, storage, and management of deliveries sent to the hotel before or during your stay. Guests expecting multiple shipments should contact the hotel directly for additional information.

If the room was left excessively dirty, damaged, or destroyed, the damages will be evaluated and charged to the guest to recover any losses.

Hotel Caza features 342 spacious guest rooms and suites in the heart of San Francisco's Fisherman's Wharf. The hotel offers a variety of accommodations designed for leisure travelers, families, business guests, and group stays near popular attractions such as Pier 39 and Ghirardelli Square.

Yes. Hotel Caza is an ADA-compliant hotel in San Francisco and offers accessible accommodations and amenities designed to provide a comfortable stay for all guests. The hotel meets applicable accessibility requirements under the Americans with Disabilities Act (ADA), including accessible guest rooms and features that support mobility and accessibility needs. Guests with specific accessibility requests are encouraged to contact the hotel prior to arrival to ensure the best possible experience. For information about accessible features, please view our Accessibility Statement.

Yes, Hotel Caza is a pet-friendly hotel in San Francisco. Guests may bring one dog per room weighing up to 50 pounds. A non-refundable pet fee of $100 per stay applies.

Yes. Hotel Caza offers complimentary luggage storage for registered guests before check-in and after check-out. If your room is not yet ready or you have time to explore San Francisco after departing, the hotel can securely store your bags so you can enjoy Fisherman's Wharf and nearby attractions without carrying your luggage.

If you believe you left an item at Hotel Caza, please contact the hotel's Lost & Found team by emailing [email protected]. Include your name, stay dates, room number if available, and a detailed description of the missing item. The team will assist in locating and arranging the return of any recovered belongings.

Yes. Hotel Caza offers a digital concierge service designed to help guests make the most of their San Francisco stay. Guests can access recommendations for local attractions, restaurants, transportation options, maps, and area activities, as well as assistance with boarding passes and travel planning. ATM and vending machine services are also available on-site for added convenience.

Yes, complimentary high-speed Wi-Fi is available throughout Hotel Caza, including guestrooms, meeting spaces, and public areas. Guests can connect multiple devices at no additional charge.

Hotel Caza offers spacious guest rooms and suites designed for both leisure and business travelers. Standard guestrooms are approximately 322 square feet and feature either one King bed or two Queen beds. Suites are approximately 550 square feet and include a King bed, providing additional space and comfort for guests staying in San Francisco's Fisherman's Wharf.

Yes. Hotel Caza offers connecting room options that are ideal for families, groups, and guests traveling together. Available configurations include a King room connected to a Two Queen room, and select accommodations can connect up to three rooms. Guests interested in connecting rooms should contact the Front Desk before arrival, as availability is limited and cannot be guaranteed. Please contact the Front Desk at  650.502.4200 to add the request to your reservation. 

No. Hotel Caza is a 100% smoke-free hotel. Smoking is not permitted in any guest room, suite, balcony area, or public space throughout the property. To maintain a clean and comfortable environment for all guests, a $500 cleaning fee will be charged for violations of the hotel's non-smoking policy.

No. Guest rooms and suites at Hotel Caza do not include in-room hot tubs or jacuzzi tubs. Guests looking to relax can enjoy the hotel's year-round heated outdoor pool and sun deck, located in the heart of Fisherman's Wharf.

Yes. All Hotel Caza guest rooms and suites are equipped with air conditioning and individually controlled thermostats, allowing guests to adjust the room temperature to their personal comfort preferences throughout their stay in San Francisco.

Yes. Hotel Caza provides complimentary Starbucks® coffee in every guest room for added convenience. 

Yes. Hotel Caza provides irons and ironing boards upon request for guests who need to freshen up clothing during their stay. In addition, every guest room is equipped with a steamer for added convenience, making it easy to prepare for business meetings, special events, or sightseeing around San Francisco.

Guest rooms at Hotel Caza do not include refrigerators or microwaves as standard amenities. However, mini-refrigerators are available upon request for $25 per day, subject to availability. Guests also have access to a microwave located in the Lobby Lounge Grab & Go area, providing added convenience during their stay in San Francisco's Fisherman's Wharf.

Yes. Hotel Caza offers rollaway beds upon request for $25.00 per day, subject to availability. Rollaway beds are available in select room types and cannot be accommodated in rooms with two queen beds. Guests are encouraged to request a rollaway bed prior to arrival to ensure availability.

Yes. Hotel Caza offers complimentary Foundation Sleep Fresh Portable Cribs for families traveling with infants and young children. Cribs are available upon request and subject to availability, making Hotel Caza a convenient, family-friendly hotel in San Francisco's Fisherman's Wharf.

Yes. Every guest room and suite at Hotel Caza includes an in-room safe designed to securely store a standard laptop, electronics, travel documents, and other small valuables. This convenient amenity helps guests enjoy peace of mind while exploring San Francisco and Fisherman's Wharf.

Yes. Hotel Caza offers Partial Bay View Rooms that feature views of some of San Francisco's most iconic landmarks. Depending on the room location, guests may enjoy views of Coit Tower, the Transamerica Pyramid, the Bay Bridge, Alcatraz Island, and portions of Fisherman's Wharf. Bay View accommodations are subject to availability and provide an enhanced San Francisco hotel experience near the waterfront.

No. Hotel Caza does not offer guest rooms or suites with private balconies. Guests looking to enjoy San Francisco's waterfront atmosphere can take advantage of the hotel's outdoor amenities and prime Fisherman's Wharf location, just steps from many of the city's most popular attractions.

Yes. Select first-floor guest rooms at Hotel Caza feature sliding doors that open directly to a courtyard area, offering convenient access to outdoor space. These room types are limited and available upon request. Guests interested in a room with a sliding door should contact the Front Desk prior to arrival to inquire about availability.

Yes. Hotel Caza features a fully equipped 24-hour fitness center, allowing guests to maintain their workout routines while visiting San Francisco. The fitness center includes Precor cardio equipment, free weights, yoga mats, and a Bosu trainer, providing convenient wellness options just steps from your guest room.

Yes, Hotel Caza features a heated outdoor swimming pool that is open year-round. The pool is available daily from 9:00 AM to 8:00 PM, and complimentary towels are provided for hotel guests

Yes. Hotel Caza offers both laundry and dry-cleaning services for guests. Dry cleaning is available daily with same-day return service, making it a convenient option for business travelers, extended stays, and guests preparing for special events in San Francisco.

Yes. Hotel Caza offers on-site food and beverage options for guests staying in San Francisco's Fisherman's Wharf. Guests can enjoy complimentary morning coffee and tea service from 6:00 AM to 4:00 PM as part of the Destination Fee. For evening dining and drinks, CAZBAR & CZ2 GO is open daily from 5:00 PM to 10:00 PM, offering a convenient place to unwind after exploring nearby attractions such as Pier 39, Ghirardelli Square, and the waterfront.

Hotel Caza does not have a traditional business center. However, guests can take advantage of complimentary wireless printing services, high-speed Wi-Fi, and comfortable workspaces throughout the hotel. This makes Hotel Caza a convenient choice for business travelers visiting San Francisco and Fisherman's Wharf.

Yes, Hotel Caza is a great choice for business travelers visiting San Francisco. The hotel offers complimentary high-speed Wi-Fi throughout the property, flexible workspaces, charging stations, and convenient access to the Financial District and Moscone Center via nearby public transportation.

Yes, Hotel Caza offers flexible meeting and event space in San Francisco. The hotel features four meeting rooms ranging from 960 to 3,936 square feet, with floor-to-ceiling windows, natural light, and built-in projection screens for corporate meetings, social events, and group gatherings.

Hotel Caza does not offer complimentary airport transportation. However, the hotel can assist guests with arrival planning by recommending transportation options such as rideshare services, taxis, public transit, and private car services. The hotel's convenient Fisherman's Wharf location provides easy access to San Francisco International Airport (SFO), Oakland International Airport (OAK), and downtown San Francisco.

Yes. Hotel Caza offers group accommodations for parties requiring 10 or more guest rooms. Groups visiting San Francisco for meetings, corporate events, conventions, family reunions, or leisure travel may qualify for special group rates and customized booking options. To request availability and pricing, please contact the Hotel Caza Sales Team at [email protected].

Convention rates at Hotel Caza are generally managed through the event or conference housing provider and are not available through the hotel's standard online booking system. Guests attending a convention should contact the designated housing office or event organizer for reservation details, booking links, and special convention rates.

Hotel Caza hosts a wide range of corporate and social meetings and events, including executive retreats, corporate board meetings, team offsites, wedding room blocks, reunions, product launches, media events, and brand activations. 

Yes, our sales and events team can create customized solutions based on your group's objectives and budget.

Our team will work with you to determine the best accommodations, rates, and guest experience for weddings, social gatherings, and special events.

Flexible meeting spaces with floor to ceiling windows, complimentary WiFi thoughout the hotel and complimentary coffee, tea and filtered water make Hotel Caza a fun and productive location for meetings, corporate retreats, business events, and team gatherings.

San Francisco International Airport (SFO): 14 miles away, approximately 35 to 45 minute drive.  Oakland International Airport (OAK): 12 miles away, approximately 35-50 minute drive. San Jose Mineta International Airport (SJC): 40 miles away, approximately 1 hour drive

As early as possible, as preferred dates and accommodations may have limited availability.

Contact our sales team to arrange a personalized tour of our hotel accommodations, venues, and amenities. 

Hotel Caza is located in the heart of Fisherman's Wharf, close to many of San Francisco's most popular attractions, including Pier 39, Alcatraz Island, the Golden Gate Bridge, Ghirardelli Square, Lombard Street, Coit Tower, Cable Cars, the Ferry Building, and Golden Gate Park. Guests can easily explore the city from the hotel's central waterfront location. For more information visit: https://www.hotelcaza.com/explore/things-to-do

Hotel Caza is located in the heart of Fisherman's Wharf, close to many of San Francisco's most popular attractions, including Pier 39, Alcatraz Island, the Golden Gate Bridge, Ghirardelli Square, Lombard Street, Coit Tower, Cable Cars, the Ferry Building, and Golden Gate Park. Guests can easily explore the city from the hotel's central waterfront location.

Hotel Caza is approximately 0.5 miles from Pier 39, making it about an 11-minute walk from one of San Francisco's most popular waterfront attractions.

Hotel Caza is located at 1300 Columbus Avenue in San Francisco's Fisherman's Wharf neighborhood, placing guests within walking distance of popular attractions, dining, waterfront activities, and public transportation.